![]() ![]() On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window. Release the key when you see the login window, then log in to your Mac.Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.So, you'll need to hold down Command+Q a moment for the quitting process to take place. Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode.” With Chrome on the Mac, if you have 'Warn Before Quitting' turned on, you'll see a message that says 'Hold Command+Q to Quit' when you press Command+Q.Turn on your Mac and continue to press and hold the power button until you see the startup options window.Triggering the Safe Mode option depends on your Mac: the Intel or Apple Silicon chips will have another process to follow. Reboot your computer, or enter this command instead: sudo killall -1 installdīooting your Mac in Safe Mode is your next best option.Paste the following commands and press Enter: sudo rm /private/var/db/mds/system/.Here are the steps to follow to manually remove the installer lock: But other reasons exist as well, including an application which starts during the bootup and tries to install an app on your device. The reason could be that the previous installation failed because your Mac ran out of battery and had to shut down in the middle of the installation process. There is a big likelihood that the previous installation has failed, but the lock was not removed. Remove the installation lock via Terminal on your Mac has high chances of succes as well. In the ‘Force Quit Application’ window, you can select the application which is stuck. You will be prompted with the message: ‘Do you want to force “Installer” to quit? You will lose any unsaved changes.” and here you must click ‘Force Quit’. It could be a faulty peripheral, buggy software, or something could be wrong with your Mac’s hardware or software.Select the installer application and choose to ‘Force Quit’ it. ![]() Once you’ve shut down your Mac it’s a good idea to run some checks to find out what was causing the problem. Let us know in the comments if you have encountered any shut down problems and the steps you took to resolve it. Choose the main volume in Disk Utility (underneath your main drive) and choose Verify Disk Permissions > Repair Disk Permissions.If there are any problems click Repair Disk. Choose the main hard drive and click Verify Disk. Check that you have FileVault turned off (System Preferences > Security & Privacy > FileVault > Turn Off FileVault).Typically open the App and choose Help > Update or App > Update Software. Update any software that you installed outside of the App Store.Perform a software update (open App Store and click Updates > Update All).Unplug your mouse and keyboard and anything else that’s plugged into your Mac. Find out if there is a peripheral causing problems.If one app always freezes when you shut down, and cancels the shut down process then update it (or re-install it). Try to determine if one particular app is causing the problem.Go through each one at a time and see if it solves the problem: Here are some trouble-shoooting steps that we advise you to try. It could be caused by a variety of different problems. Click on the Chrome menu in the menu bar at the top of the screen. There’s no simple answer to fix a Mac that has problems shutting down. To disable this feature and restore the Command-Q shortcut to its default behavior, follow these steps: Make sure Google Chrome is the active application. Continue to hold Command + R until you see an Apple logo appear. If your Mac is routinely refusing to shut down, and you’re not leaving apps and documents unsaved, then you should look at what is causing the problem rather than relying on pressing and holding the power button.įor a more detailed description of what to do read Press the Power button while holding Command + R. It’s best not to get into the habit of shutting your Mac down this way because macOS will work better if it gets to shut down properly (allowing it to clean up and store code properly). Leave the Mac for around 30 seconds before pressing the Power button again to switch it back on.Press and hold the Power button on your Mac until the screen goes black and the power light goes off. ![]()
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